Before creating your support ticket, please download the latest version from our website,if your problem remains, please raise a ticket using the Add Ticket and provide us blow information:
Operation system and service pack version.
Skype version. For Desktop of Skype, please click Skype menu Help > About Skype to check your Skype version. For Skype App for Windows 10, please click the ... icon > About this version menu to check the version.
Evaer version(The most recent version is 2.1.6.17 released at Jun, 17 2021, upgrade it Click Here). Please click Evaer menu Help > About to check your Evaer version.