Before creating your support ticket, please download the latest version from our website,if your problem remains, please raise a ticket using the Add Ticket and provide us blow information:
Operation system version.
Teams / WhatsApp version.
Evaer version(The most recent version is 1.25.11.9 released at Nov, 9 2025, upgrade it Click Here). Please click Evaer menu Help > About to check your Evaer version.
