FAQ

Recording Teams/WhatsApp Video and Audio Calls

License registration

Troubleshooting

How do I start recording a Teams/WhatsApp video/auido conversation?

Firstly start a Teams/WhatsApp conversation. Then click the "start recording" button in Evaer to start recording.

How long a Teams/WhatsApp record can Evaer save?

Evaer can record as long as you want. If you have enough hard disk space, the recording length is virtually unlimited.

What can I record from Teams/WhatsApp?

Evaer can record any Teams/WhatsApp calls(video and audio calls).

How many video streams I can record in my Teams/WhatsApp conference video calls?

It's max support record 10 video streams at one call.

Will Evaer work with conference calls?

Yes, It's support any Teams/WhatsApp calls.

What audio formats does Evaer support?

It only supports MP3 audio format.

What video formats does Evaer support?

It supports MP4 and AVI video format.

Which video codec is best for Evaer to recording Teams/WhatsApp video?

We recommend to use 'H.264/MPEG-4 AVC Codec' for recording Teams/WhatsApp video calls into MP4 format files, and 'Microsoft MPEG-4 VKI Codec V2' or 'Xvid MPEG-4 Codec' for recording Teams/WhatsApp video calls into AVI format files.

I've registered on one computer, how can I register on another computer?

No, but you can contact us to reset your license if you need to move your license to another computer.

How long will it take to get registered after buying a license?

After placing an order, you will usually receive licenses via email instantly. The whole registering process is done automatically, that enables you to get registered immediately after purchasing a license.

What's the benefit to be a registered user?

Becoming a registered user, you will be entitled to following benefits:
*Remove the trial limitation.
*High-level technical support via Email.